Service Desk is a web-based ticketing system, and the primary point of contact between IT Services and the University community. All staff and students of both MU and SPCM may use this service to raise an IT service request or support ticket. You may raise a ticket anytime 24x7, however the service is staffed from Monday – Friday, 9am to 5pm, therefore, aside from the initial auto-reply, you will receive a response to your query during hours of availability only.