The Maynooth University IT Services Managed Device Service provides managed desktop and laptops to staff across MU and SPPU. This service enables the central management, administration, and maintenance of devices. 

    Requesting the service:
    All devices supplied by IT Services to staff are provided in a managed state by default. To order a new device:

    • Please initiate a request via the following offering on the MU Support Portal: Hardware Purchase | MU Support Portal
    • You must have a business unit to proceed. Any purchase request made without a business unit will not be further processed until one is provided. 
    • The product details will be mailed to you for consideration and upon agreement, your order will be placed and it will be billed to the accompanying business unit. 
    Devices and Printing
    Refer to Contact Support information below.
    This Service is available to all authorised users during normal hours.
    This Service is supported from 9am to 5pm, Monday to Friday, with the exception of Public Holidays.
    Staff

    Devices are provided to end users with a standardised software configuration, which helps to ensure devices are secure, up-to-date and compliant with corporate policies that are aligned with the goal of protecting data from unauthorised access. This service allows for agreed software applications to be centrally deployed, as well as the automatic application of patching and security updates. The objective of device management is to ensure the efficient operation and security of devices throughout their lifecycle. 

    Support Contact:
    To report an issue or fault with your MU IT Services Managed Device, use the following URL: Report a Hardware Fault | MU Support Portal