How can organizations and societies respond to continuous change? How can they sense change, adapt to change and constantly produce innovate services in times of change? In this talk, Professor vom Brocke introduces Process Science as an emerging interdisciplinary field to scientifically research change and to fundamentally advance capabilities of digital service innovation in times of change. Process science studies socio-technical processes, which involve coherent series of changes over time, entailing actions and events that include humans and digital technologies. The ubiquitous availability of digital trace data, combined with advanced data analytics capabilities, offer new and unprecedented opportunities to study such processes through multiple data sources. Process science is concerned with describing, explaining, and intervening in socio-technical change. It is based on four key principles; it (1) puts socio-technical processes at the center of attention, (2) investigates socio-technical processes scientifically, (3) embraces perspectives of multiple disciplines, and (4) aims to create impact by actively shaping the unfolding of socio-technical processes. Professor vom Brocke will provide many examples of Process Science across industries, and he will present the Process Science Methodology, which enables both organizations and universities to engage in digital service innovation in times of change.
Professor Jan vom Brocke is recognised worldwide as one of the leading information systems scholars and co-founder of process science. He is the Director of the European Research Center for Information Systems (ERCIS) and holds the Chair of Information Systems & Business Process Management at the University of Münster in Germany. In 2023 he has been appointed an Honorary Distinguished Professor of Process Science at Maynooth University within the Distinguished International Collaborator Program, and he provides the talk as an inaugural lecture present his work faculty, industry and society.
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