Multi Factor Authentication (MFA) is a security measure that requires two or more proofs of identty to grant you access to a system or service. This provides added security to your account, ensuring that it cannot be used without your knowledge. This additional security involves the verification of your identity using an additional factor, e.g. one factor may be something you know, such as a password or PIN, and the additional factor may be something your have, such as a smartphone. This prevents others from accessing your account, even if they know your password.
Requesting the service:
MFA is required for all staff and students who wish to access services such as Office 365, Moodle and Apps Anywhere. You will be prompted to configure these security settings on signing into your account for the first time.
Microsoft are running a campaign to move users away from SMS authentication approval to the Authenticator App. If you are unable to use the Microsoft Authenticator App, and to ensure you experience no disruption, please let us know immediately using the form on the MU Support Portal at the following URL: MFA - Alternative Method of Authentication | MU Support Portal
See the following information on the IT Services webpages: MultiFactor Authentication | IT Services
Support Contact:
- See the MFA related FAQ on the following webpage: FAQ | IT Services. However, if you do not find what you are looking for, raise a query via the following URL: New Service Request | MU Support Portal
- If you change your phone and if you still have your old phone, refer to the following for guidance on recovering your setup on a new phone: Backup and recover account credentials in the Authenticator App | Microsoft
- However, if you no longer have your old phone, raise a request to reset your MFA via the MU Support Portal: