The IT Services Student Support Team provide a dedicated support service to students of Maynooth University. During term time, this service is available online or in-person, Monday to Friday from 9am to 9:30pm.
While we do not provide hardware support for personal devices, some of the support we can provide includes:
IT Services provide accounts for all staff and students of Maynooth University (MU) and St. Patricks Pontifical University (SPPU). This service includes the creation and issue of new accounts, enabling and disabling existing accounts account security.
Your login account is your unique identifier for accessing all university systems. It is made up of a username, password and an official University email address.
Requesting the service:
Multi Factor Authentication (MFA) is a security measure that requires two or more proofs of identty to grant you access to a system or service. This provides added security to your account, ensuring that it cannot be used without your knowledge. This additional security involves the verification of your identity using an additional factor, e.g. one factor may be something you know, such as a password or PIN, and the additional factor may be something your have, such as a smartphone. This prevents others from accessing your account, even if they know your password.
Your university account provides you with access to Office 365 and its suite of applications, one of which is the Microsoft OneDrive. OneDrive is the Microsoft cloud service that enables you to store your files, share them with others and access them from anywhere and on any device. We advise you to save your files to OneDrive if you don't plan on sharing them at all, if you plan to share files individually on a short terms basis, or if you can't identity a team site where your document belongs.
Collaboration tools provide a way to communicate and collaborate in real-time. Your university account provides you with access to Office 365 and its suite of applications, one of which is Microsoft Teams. Microsoft Teams is a chat-based workspace and a digital hub for teamwork and collaboration. It brings people, conversations and content together in one space.
Requesting the service:
By default, all active staff and registered students with a University account will have access to Microsoft Teams.
Maynooth University IT Services provides the IT Service Desk for IT Support of MU owned hardware and software on the University network, email account issues, network and connectivity issues, and general IT queries or requests for information. We provide efficient and professional support of all the services offered by IT Services to MU and SPPU staff, students and affiliates both on and off campus via our MU Support Portal.
Your university account provides you with access to Office 365 and its suite of applications, one of which is Outlook. Microsoft Outlook is an email application that enables you to organise and manage your university mail via a user mailbox. All MU and SPPU students and staff are issued with an email account upon joining the University. Authorised users may access MU email from anywhere in the world, by visiting https://portal.office.com and logging in with your full email address (@mu.ie or mumail.ie) and your usual password.
Maynooth University IT Services implement and manage a range of security practices and technologies that aim to secure the university online enivonrment and infrastructure. However, IT Security is everyone's business and as such, we expect staff members and enrolled students to be proactive in safeguarding their account and data. As such, we would advise you to review the following information on our webpages:
Your university account provides you with access to Office 365 and its suite of applications, one of which is the Microsoft Teams application. Microsoft Teams is a chat-based workspace and a digital hub for teamwork and collaboration. It brings people, conversations and content together in one space. If you wish to share files on a medium to long term basis with one or more people, we would advise you to create a team to do so. A team is usually created per department, section, project team or other group of one or more people.
Maynooth University IT Services provide Wi-Fi across the university campus for use by enrolled students, researchers, and staff. The primary networks available are eduroam and MU-Guest. We recommend using eduroam as it allows all those participating institutions to obtain Intenet connectivity across campus and when visiting other participating institutions.
Requesting the service: