Maynooth University IT Services

Maynooth University ServiceDesk is a web-based ticketing system. It is an easy way for you to request ​assistance, to find answers and resolve your computing problems in an efficient manner. You can quickly and easily send an inquiry for help on a problem or issue.

ServiceDesk is available 24x7 at ​https://servicedesk.nuim.ie/  
The ServiceDesk is staffed from 9am until 1pm and 2pm until 5pm, Monday to Friday.
You will receive an email to your Maynooth University email account with details of the ticket logged.

You may 

•  Log a ticket to the ServicceDesk for help
• Track the status of your ticket
• Access ticket history
• Look up answers to Frequently Asked Questions relating to IT issues.

ServiceDesk will automatically use your Maynooth University email account. The system will not reply to external email addresses.

Windows - map a storage drive
Mac - map a storage drive

Remember that we will never ask you to email us your account password. If you receive a suspicious email do not respond to the sender, delete the message or contact ServiceDesk for clarification.

For information on how to connect to the MU VPN please click here 

General information regarding the VPN service can be found on our website:

https://www.maynoothuniversity.ie/it-services/vpn-service-users-myvpn

Multi-factor authentication (MFA) is an extra layer of security for your University account. Verifying your identity using an additional factor (something you have and something you know). It prevents others from accessing your account, even if they know your password. The additional factors used for verification include; codes generated by the Microsoft Authenticator app, security codes sent as SMS to mobile phones, or automatically generated telephone calls to your work desk phone. You may be familiar with some of the practices that are already widely used for online banking.

MFA helps fight against phishing, social engineering and password brute-force attacks. Due to recent security incidents and the increasing number of account compromises MU is introducing MFA to protect MU users and data against attackers exploiting weak or stolen credentials.

MFA will be required for all applications that currently use Office365 to log on to, including Moodle.

You are required to set up MFA initially while on-campus. However, you will not be required to use the second factor while on-campus.
If you don’t access your email outside MU you won’t have to use it, and can continue to access all email and Office 365 services on the MU network.

You don't need a smart phone to use MFA. You can alternatively set up MFA so that you receive a SMS message or a phone call to a landline when you need to log in. 

More info on the specific verification methods, can be found here.
https://docs.microsoft.com/en-gb/azure/active-directory/user-help/multi-factor-authentication-end-user-first-time

There is no cost associated with authenticating with your phone.

MFA is not supported on legacy protocols that only support basic authentication, examples of such protocols are IMAP, SMTP or POP.  
It is recommended to use the Office 365 Portal or the Outlook app to connect to Office 365.
 

You can use the following link to reconfigure your MFA options

https://aka.ms/MFASetup 

If you use your mobile number for MFA, it is stored in encrypted format as part of your logon account. Only you can view and change it. It is not accessible to IT Services staff or others.

The Microsoft Authenticator App does not need coverage/data to generate the code used to sign in.
If you use SMS as the MFA Authentication method, you will need coverage to receive the SMS.

For Apple devices, go to the Apple Store and search for Microsoft Authenticator.
For Android devices, go to the Play Store and search for Microsoft Authenticator.

If you are on-campus in Maynooth University, you will not be asked for the 2nd Factor of Authentication and therefore can login using your username/password combination.

If you use SMS as your primary authentication method and you change your phone but retain your number, you can continue to use as before.
If you change your phone number or use the "Microsoft Authenticator App" and you no longer have access to the old number/phone, then you can use the following link to reconfigure your MFA options:
https://aka.ms/MFASetup 
Note: It is best to have multiple MFA options configured, if there is an issue with your primary authentication method, you can then choose another method.

An unsolicited request to approve a logon that you have not initiated usually means that someone else knows your logon username and password, and are trying to use it. Do not approve these requests and change your password immediately using https://mypassword.maynoothuniversity.ie/ 

MU is implementing MFA. Mobile Device Management (MDM) is not being implemented as part of this project, however as MDM is part of the suite of services available from Microsoft, some of the messages may reference this type of solution.
 

Use the official Microsoft Outlook app to access your mail. This can downloaded from the relevant app store.

Use the official Microsoft Outlook app to access your mail. This can downloaded from the relevant app store.

When choosing your verification option select "Text code to my authentication phone" when setting up MFA.

If you return to the configuration page on this link: https://aka.ms/MFASetup,you should see all your choices.

Click here for information on how to change your Maynooth University  password

For details on Laptop Encryption please click here

For details on Data Security and/or Email Security please click here

Yes. Office 365 is available to University users anywhere in the world.