Maynooth University IT Services

Selecting the appropriate mobile device is something that you will need to discuss with IT Services.  If you wish to acquire a new mobile device under the Maynooth University Account please log a service request on our support portal stating your:

• Your name
• Your department
• Your Extension number
• The type of the mobile device required, namely;
  • Mobile telephone
  • Tablet device
  • USB Modem dongle/stick
• Do you already have a mobile number that you want to transfer to the Maynooth University Account OR is this a new mobile number?
• Where you already have an existing mobile number – with which operator is this number associated
  • Vodafone
  • O2
  • Meteor
  • 3
  • Other
• Any other information relating to your request
• Any other information relating to contacting you

And IT Services will contact you to discuss your options.
Costs to supply new devices must be paid by the relevant department. Individuals wishing to acquire a new mobile device will have to fill out a Requisition Form before an order can be processed.
 

Selecting the appropriate mobile device to upgrade to is something that you will need to discuss with Voice Services.  The cost associated with an upgrade will depend on whether you are eligible for an upgrade.  If you wish to upgrade your handset please log a service request on our support portal stating your:

• Your name
• Your department
• Your Extension number
• The type of the mobile device involved, namely;
  • Mobile telephone
  • Tablet device
  • USB Modem dongle/stick
• The mobile number associated with this device
• Any other information relating to your upgrade request
• Any other information relating to contacting you

And IT Services will contact you to discuss your options.
Costs of upgrade must be paid by the relevant department. Individuals wishing to upgrade their mobile device will have to fill out a Requisition Form before an order can be processed.
 

If you already have a Mobile Device/Number which is in private ownership OR is in the name of a previous employer and you wish to transfer onto the Maynooth University Account please log a service request on our  support portal providing the following information:

• Your name
• Your department
• Your Extension number
• The type of the mobile device involved, namely;
  • Mobile telephone
  • Tablet device
  • USB Modem dongle/stick
• The mobile number of the device
• State which service provider the mobile number is currently with, namely;
  • Vodafone
  • O2
  • Meteor
  • 3
  • Other
• Any other information relating to your request
• Any other information relating to contacting you

And IT Services will forward you the relevant Transfer of Ownership Forms.
 

If you wish to report a fault please log a service request on our support portal, supplying the following information:

• Your name
• Your department
• Your telephone number that the fault is associated with (fixed line OR mobile)
• The type of Mobile Device involved, namely;
  • Mobile telephone
  • Tablet device
  • USB Modem dongle/stick
• A full description of the nature of the fault

Details relating to tariffs of mobile devices on the Maynooth University Account will be supplied to individuals upon request by logging a service request on our support portal .
When making such a request please supply the following information:

• Your name
• Your department
• The type of the mobile device involved, namely;
  • Mobile telephone
  • Tablet device
  • USB Modem dongle/stick
• The mobile number associated with this device
• Any other information relating to contacting you

If you have a query or issue relating to the Sync of data (Contacts and/or Calendar) for any Mobile Device on the Maynooth University Account - please log a service request on our support portal providing the following information:

• Your name
• Your department
• Your Extension number
• The type of the mobile device involved, namely; Mobile telephone Tablet device
• The mobile number associated with this device
• Details relating to the mobile device model and make
• Full description of the Sync issue and software involved
• Any other information relating to contacting you

and IT Services will contact you to discuss how best to address your request.