Maynooth University IT Services

Dear colleagues,

As advised earlier, in light of the on-going cyberattack in the media, we have conducted a review of our internal IT systems to ensure that Maynooth University defences are up to date and continue to protect MU systems in the event of such an attack. Due to this, we identified a system that required an immediate update. This update was started today and will continue into tomorrow, Tuesday, 05-Nov-2024. The Registry Production Systems, which includes ITS Back Office, Student Web, Jasper Soft, Workbench, and Departmental Registry Reports will be unavailable during the following patching schedule. 

• Registry PROD will be unavailable from 09:00 - 12:00 tomorrow, Tuesday 05-Nov-2024 

A copy of this mail will be available to view on the IT Services webpages for verification purposes.

Best regards,

Service Desk
IT Services

Dear colleagues,

In light of the on-going cyberattack in the media, we have conducted a review of our internal IT systems to ensure that Maynooth University defences are up to date and continue to protect in the event of such an attack. Due to this, we have identified a system that requires an immediate update and will be unavailable during the following patching schedule:

• Registry TEST will be unavailable from 12:00 - 15:00 today, Monday 04-Nov-2024
• Registry PROD will be unavailable from 15:00 - 17:00 today, Monday 04-Nov-2024

Once the maintenance has been carried out, you will receive an email confirming that the work has been completed.

A copy of this mail will be available to view on the IT Services webpages for verification purposes.

Service Desk
IT Services

Dear Student,
 
IT Services wish to bring your attention to the following IT Services | September 2024 Update. This update includes important information on how you may benefit from the IT services available to you as a registered student:Meet the IT Services Student Support team   - whether online or in person, we are here to help.

• Getting connected - connect your devices to the eduroam wireless network while on campus.
• Where can I use a device on campus? - see information on our Public Access Computer Rooms (PACRs).
• Introduction to the Print Services - how do I print on campus?
• Visit the HEAnet store for student discounts on laptops and software.
• Introduction to the MU App Store with AppsAnywhere - how can I access academic software for my course?  
• Do I have access to Office applications? - yes, you do not need to purchase Office applications to install on your personal device, see below to find out how. 
• Don't take the bait - be aware of phishing!
• What is Multi-Factor Authentication?

For verification purposes, a copy of this mail is also available to view on the IT Services web pages.
 
Best regards,
 
Service Desk
IT Services 

Maynooth University, Maynooth, Co. Kildare, Ireland
T: +353-1-708 3830
W: https://mu.ie/supportportal
E: [email protected]

Dear Colleagues,
 
IT Services wish to bring your attention to the following IT Services | September 2024 Update. This update includes information on the following topics:

• Cyber Security  - how to report a cyber security incident.
• Phishing Drills  - learn how to spot a suspicious email and be ready to report it.
• A message from the Data Protection Office @ MU.
• Windows 10  - W10 is reaching the end of service, what happens now?
• Managed Device Service  - what is this service and what should I expect?
• Software Tip  - how to transfer a call using Microsoft Teams.
• Hardware Decommissioning Service  - I have old or unused hardware in my office, what should I do?
• Visit the HEAnet store for staff and student discounts on laptops and software.

For verification purposes, a copy of this mail is also available to view on the IT Services web pages.
 
Best regards,
 
Service Desk
IT Services 

Maynooth University, Maynooth, Co. Kildare, Ireland
T: +353-1-708 3830
W: https://mu.ie/supportportal
E: [email protected]

Dear Colleagues,
 
IT Services wish to bring your attention to the following IT Services | Summer 2024 Update Sway which provides important information relating to the following services:

• Software Tip - how to share files safely and protect university data, with important information from the Data Protection Office. 
• How to reach IT Services - whether online, by phone or in person, we are here to help. 
• Cyber Security Awareness and Preparedness - Guidance and Reporting.
• Phishing Awareness Campaign.
• ICT Security Awareness Training - upcoming dates. 

For verification purposes, a copy of this mail is also available to view on the IT Services web pages.
 
Best regards,
 
Service Desk
IT Services 

Maynooth University notes that you are no longer a registered student of the University, having completed your studies some time ago or not re-registering to your programme. As a result, your University IT account is now scheduled for deletion. This affects the following IT services which have been available to you:

Your user account
MU e-mail address including your Office 365 email and calendar
Personal network share (sometimes referred to as your 'x-drive') and Office 365 storage
Access to the Student Web portal (e.g. examination judgements)

Please be advised that these will be deleted on Friday, 26th July, 2024, which will result in the following:

You will no longer be able to access your MU account to log onto PCs, email or the Maynooth University network
All emails (and email forwards associated with your account) will be deleted
All data from your personal network share and Office 365 storage will be deleted
Moodle, StudentWeb and library access will be revoked

You should take the following actions:

Forward any emails that you wish to retain, to another account or save them as files
Save any files that you wish to retain from your personal network share to a secure file store or device, meaning any assignments, theses or related data should be downloaded from your account, from Moodle or from StudentWeb.

In the event that you are receiving this email in error and you are currently a registered student with Maynooth University, please contact [email protected] providing information of your relationship with the University. If you register during the deletion period (17th June-26th July) your account will not be deleted, and no further action is required.

Further details and a copy of this email are available on the Maynooth University IT Services website, at :

https://www.maynoothuniversity.ie/it-services/it-services-notices

under the heading, "17-06-2024 Maynooth University Student Account Deletion - July 26th, 2024"

ServiceDesk,
IT Services,
Maynooth University.

Dear Colleagues, 

IT Services wish to bring your attention to the following 'IT Services | May 2024 Staff Update' Sway which provides important information relating to the following services:

• The MU Support Portal - the best way to contact IT Services.
• Teams Telephony - did you know that the Teams app can be used to make and receive internal and external phone calls?
• Device Maintenance Tip - read about a simple but critical task that helps keep devices up-to-date.
• Google Chrome Browser Vulnerability  - what can you do to avoid this browser vulnerability?
• Copilot (Preview) for Windows - what to expect?

For verification purposes, a copy of this mail is also available to view on the IT Services webpages. 

Best regards, 

Service Desk
IT Services 

Dear Colleague, 

Maynooth University IT Services wish to advise you that the implementation of MFA Everywhere and the move to the more secure Microsoft Authenticator App will be enabled on the 18th of April 2024. From this date, you must authenticate via a secure MFA mechanism when accessing your MU email account and other MU services, both on and off campus.

If you are unable to use the Microsoft Authenticator App, please complete the request form on the MU Support Portal, via the following URL: MFA - Alternative Method of Authentication. This needs to be completed by end of day Tuesday 9th April to ensure your continued ability to use MFA.

A copy of this mail is available to view on the IT Services webpages, for verification purposes. 

Kind regards,

ServiceDesk
IT Services

Maynooth University, Maynooth, Co. Kildare, Ireland
T: +353-1-708 3830
W: https://mu.ie/supportportal
E: [email protected]

Dear Colleagues, 

IT Services wish to share the following March Update Sway to remind all staff of the upcoming Microsoft 365 Security changes and to remind everyone to sign up for the upcoming ICT General Security Awareness Training Session. You may view this Sway at the following URL: IT Services Information | March Update

For verification purposes, a copy of this mail is also available to view on the IT Services webpages. 

Best regards, 

Service Desk
IT Services 

Maynooth University, Maynooth, Co. Kildare, Ireland
T: +353-1-708 3830
W: https://mu.ie/supportportal
E: [email protected]

Dear Student,

IT Services wish to bring your attention to the following 'IT Services | February 2024 Student Update' Sway which provides important information relating to the following services:

• IT Security Changes - Read about MFA Everywhere and how this change may impact you. 
• Money Mule - Learn what a 'Money Mule' is and what to do if you are approached to facilitate a money mule crime.
• eduroam - Read about eduroam and how to connect on your personal devices.

For verification purposes, a copy of this mail is also available to view on the IT Services webpages. 

Kind regards, 

IT Services

Maynooth University, Maynooth, Co. Kildare, Ireland 
T: +353-1-708 3830
W: http://mu.ie/supportportal
E: [email protected]

Dear Colleagues, 

IT Services wish to share the following February Update Sway to remind all staff of the recent and upcoming Microsoft 365 Security changes, also to share some useful information on the Managed Print System and finally, to remind everyone to sign up for the upcoming ICT General Security Awareness Training Session. You may view this Sway at the following URL: IT Services Information | February Update

For verification purposes, a copy of this mail is also available to view on the IT Services webpages. 

Best regards, 

IT Services 

Maynooth University,
Maynooth,
Co. Kildare,
Ireland

T: +353-1-708 3830
W: http://mu.ie/supportportal
E: [email protected]

Dear Colleagues,

IT Services wish to remind you of upcoming Microsoft 365 and Security changes; details of these changes, along with timelines for same are available via the 'IT Services | Microsoft 365 and Security Update Reminder' Sway published via the MU Connections SharePoint site: MU Connections

For verification purposes, a copy of this mail is also available to view on the IT Services webpages. 

Best regards, 

IT Services 
Maynooth University,
Maynooth,
Co. Kildare,
Ireland

T: +353-1-708 3830
W: http://mu.ie/serviceportal
E: [email protected]

Dear Colleagues, 

IT Services wish to advise of upcoming Microsoft 365 and Security changes; details of these changes, along with timelines for same are available to view at the following URL: Information for Staff | M365 and Security Changes

For verification purposes, a copy of this mail is also available to view on the IT Services webpages. 

Best regards, 

IT Services 

Dear Colleague,

IT Services are working to introduce a new student Copy & Print service very soon.  The new solution will comprise 4 new Canon multi-function devices in the Library and will have both colour and black & white options available.
Further updates to follow with information including costs per page to use this service, where the service will be available, how to use it and how to top up your print credit balance.

Service Desk,
IT Services

Dear Colleague,

Student Print & Copy Service is now temporarily available on a reduced basis until our new Print & Copy Service becomes available later in the summer.  Until then, student printing and copying is only availble in the Library and only from the computers on the ground floor, open plan area of the Library in front of the barriers and opposite Starbucks. Printing from other computers or privately owned computers is not available at this time.

Service Desk,
IT Services

Maynooth University notes that you are no longer a registered student of the University, having completed your studies some time ago or not re-registering to your programme. As a result, your University IT account is now scheduled for deletion. This affects the following IT services which have been available to you:

Your user account
MU e-mail address including your Office 365 email and calendar
Personal network share (sometimes referred to as your 'x-drive') and Office 365 storage
Access to the Student Web portal (e.g. examination judgements)

Please be advised that these will be deleted on Friday, 14th July, 2023, which will result in the following:

You will no longer be able to access your MU account to log onto PCs, email or the Maynooth University network
All emails (and email forwards associated with your account) will be deleted
All data from your personal network share and Office 365 storage will be deleted
Moodle, StudentWeb and library access will be revoked

You should take the following actions:

Forward any emails that you wish to retain, to another account or save them as files
Save any files that you wish to retain from your personal network share to a secure file store or device, meaning any assignments, theses or related data should be downloaded from your account, from Moodle or from StudentWeb.

In the event that you are receiving this email in error and you are currently a registered student with Maynooth University, please contact [email protected] providing information of your relationship with the University. If you register during the deletion period (31st May-14th July) your account will not be deleted, and no further action is required.

Further details and a copy of this email are available on the Maynooth University IT Services website, at :

https://www.maynoothuniversity.ie/it-services/it-services-notices

under the heading, "30-05-2023 Maynooth University Student Account Deletion - July 14th, 2023"

ServiceDesk,
IT Services,
Maynooth University.

The university is removing the electronic purse function from MyCard. This is part of a bigger project to change our Card management system. This means that in the future, it will no longer be used to make any payments on Maynooth Campus and we will be removing the Top up website capability for MyCard. We are advising all staff and students not to put significant amounts on your card and as a result we have limited the amount you can currently top up to €5 only until May.

Frequently Asked Questions

When will this happen?
The purse feature will be removed at the end of May 2023, after the summer exams have finished. From June onwards, it will no longer work for any payments on campus.

Will I need to change my card?
No, your current card will function as normal. It will continue to work in the library & for building access where appropriate.

 How will students pay for printing?
Availability of Student Print will continue uninterrupted during the transition to the new Card Management System and/or transition to the new Student Print Service

 How will I pay for the crèche?
The crèche will provide a point-of-sale terminal for making payments with your bank card.

 How will I pay for Library fees?
The Library will provide a point-of-sale terminal for making payments with your bank card.

 Will I get my money back?
Maynooth university is providing a refund capability. The new refund policy information is available here https://www.maynoothuniversity.ie/bursar/my-card

Regards,
IT Services
Servicedesk

Dear colleagues

Further to previous communications regarding strengthening security on the Microsoft ‘Authenticator’ app used for MFA. The ‘Number Matching’ feature was expected to be implemented on 27th of February, however Microsoft slightly delayed that date.  The number matching security feature on the Authenticator app should now be deployed from Monday 27th March.

Service Desk,
IT Services

Dear Colleagues
 

• From 27th of February, Microsoft will be introducing security enhancements called ‘Number Matching’  and ‘GPS location’ to their Authenticator app.
• This means that from 27th of February, if you use the MS Authenticator app to sign into your MU account, as well as clicking ‘Approve’ on the app to sign in, you will also be asked to enter a numeric code that will appear on the device you are trying to sign into your MU account on, or you will be asked to confirm you are in the location shown on the map that will appear on your screen.
• If you do not use the MS Authenticator app to sign into your MU account and instead receive an sms text message or phone call, you will not avail of the extra security enhancements.
• IT Services recommends using the MS Authenticator app for MFA with the enhanced security features as well as ensuring that the app is updated regularly.

Service Desk 
IT Services

Dear Colleagues,

We are currently experiencing an outage on the BIREPORTs reporting service.

We are working with our vendor to resolve and will keep you updated.

ServiceDesk
IT Services

Colleagues,
 
The eduroam wifi service will be updated on Friday, the 9th of September. 
  
If you experience any difficulty reconnecting to wireless, please visit https://cat.eduroam.org and download the latest client by choosing “Click here to download your eduroam installer”. Then choose “Maynooth University” in the list of institutions and click to download the software. Once this is done, run the installer – please note, when prompted for your password, provide your username (e.g., jbloggs) and not your email address. 
  
It is recommended that all staff, affiliates, and registered students of both Maynooth University and SPCM use eduroam, as this will facilitate secure connection to all necessary services. 
 
ServiceDesk
IT Services

 
Dear Colleagues, 
Following from email dated 26/05/2022, this is a reminder that the staffarchive and X-drive services on Peach are scheduled to be decommissioned.
Peach will be removed from service on Tuesday 30th August 2022 after which date file shares and mapped network drives will no longer be accessible. 

Personal file shares on //staffdata/ will not be affected and can continue to be used

If assistance is required moving any files from Peach to Teams or OneDrive, IT Services request you fill out the form below.

Peach file share Information Form 

We will assess each request and schedule a date for the transfer of files to Teams or OneDrive over the summer months.
 
A copy of this mail is available to view on the IT Services webpages.
Please contact [email protected] for any queries.
Service Desk
IT Services

Dear Colleagues,

We have just launched our new service desk software, you can access the new Support Portal at https://mu.ie/serviceportal

Please bear with us as we bed in this new system.

A user guide is attached, and details on our new Support Portal can be found on our website https://www.maynoothuniversity.ie/it-services/contact-us-0

A copy of this mail is available to view on the IT Services webpages. Please contact [email protected] for any queries, and the IT Services phone number remains in operation +353-1-708 3388.

Service Desk
IT Services

What is Microsoft Intune?
Microsoft Intune is a tool we use in IT Services to help us remotely manage and look after some aspects of IT Security for example, it allows us to push out profiles and ensure devices are encrypted and up to date with their operating system. 
All new MacBooks and iMacs purchased now are automatically added to Intune with the help of our Apple supplier – ‘Select’ and so do not need to be added again.
Why are IT Services adding Macs to Intune?
In accordance with Maynooth University IT Security requirements, all devices connecting to the MU networks must be kept up to date and appropriately secured. At the moment, some of our older Macs are using ‘McAfee Virus Scan’ software to help protect their Macs from viruses. However, our licence agreement with McAfee is due to expire in September 2022 and will not be extended.  Instead, the university has switched Mac protection to ‘Microsoft Defender’ which we can push out to Macs connected to the MU networks using Intune. This will also keep in line with our Windows computers and newer Macs that already have ‘Microsoft Defender’ installed on them.
How to get Macs into Intune?
Populating Intune with our Macs will require some work and time but is possible.  To help us get as many Macs as we can into Intune, we are asking Mac users to back up their data from their Macs and then arrange an appointment to drop their Mac over to IT Services.  IT Services will then wipe the hard drive of the Mac add it to Intune and then re-install the operating system and return the device.
To help us with this we are asking if departments can let us know the following information regarding the MU purchased Macs (not personally owned devices) in your department please:

• Mac Model (e.g. MacBook Air, iMac 27”)
• Serial number of Mac
• Operating System on Mac (if known)
• Name of the person using the Mac
• Age of Mac (if known) 

When we have that information, we can begin to contact Mac users to arrange an appointment for them to drop their Macs into us.
Does this include all MU purchased Macs?
This will impact all MU purchased Macs that were purchased from our current Apple supplier – Select (previously called CompuB), and Macs that are running OS 10.11 or newer.
What if my Mac is running an OS older than 10.11?
Try to update the OS on your Mac to a more recent version.  If you are unsure how to do this – click on the apple logo on the top left hand side of your screen, select ‘About This Mac’ and then click on ‘Software Update…’
My Mac is new-ish how do I know if it needs to be brought to IT Services?
If you’re unsure if your new Mac is already in Intune, you can check in the ‘System Preferences’ of your Mac, then ‘Profiles’ and see if it says at the bottom of the window ‘This Mac is supervised and managed by Maynooth University’
How to I backup my Data?
For backing up data, we recommend copying everything over to MS OneDrive. Everyone should have access to OneDrive as part of their Microsoft Office 365 account. Download the OneDrive app or login from your browser at this address: portal.office.com
Data already stored in Office 365 apps like Outlook 365 email or Teams will not need to be copied again. If you’re unsure how to back-up your files, please click this link for more information.

Dear Colleagues,

We are currently updating our service desk software provider, and will go-live with our new provider next Wednesday 27th July 2022.

To facilitate go-live preparation of the new Support Portal, Service Desk will be unavailable from 1pm on 26th July to 11am on 27th July. Please do not email during this time as we are working on transferring the email account to new system.

Please find details on our new Support Portal on our website https://www.maynoothuniversity.ie/it-services/contact-us-0

A copy of this mail is available to view on the IT Services webpages. Please contact [email protected] for any queries, and the IT Services phone number remains in operation +353-1-708 3388.

Service Desk
IT Services

Dear Colleagues, 
 
IT Services would like to make you aware of the following service changes;
 
Peach Filestore Decommissioning 
 
Following from email dated 26/05/2022, this is a reminder that the staffarchive and X-drive services on Peach are scheduled to be decommissioned.
If assistance is required moving any files from Peach to Teams or OneDrive, IT Services request you fill out the form below.
Peach file share Information Form
 
We will assess each request and schedule a date for the transfer of files to Teams or OneDrive over the summer months.
 
 
Uniflow Pop-Up on your device
 
As part of the Managed Print project a Uniflow pop up alert (see below)  will appear on your device. Please register your device when prompted. 
We will be engaging with departments during the summer months.
  
 
A copy of this mail is available to view on the IT Services webpages. Please contact [email protected] for any queries.
 
Service Desk
IT Services
 
 

Dear Student,

Maynooth University notes that you are no longer a registered student of the University, having completed your studies some time ago or not re-registering to your programme. As a result, your University IT account is now scheduled for deletion. This affects the following IT services which have been available to you:

• Your user account
• MU e-mail address including your Office 365 email and calendar
• Personal network share (sometimes referred to as your x-drive) and Office 365 storage
• Access to the Student Web portal (e.g. examination judgements)

Please be advised that these will be deleted on the 8th of July, which will result in the following:

• You will no longer be able to access your MU account to log onto PCs, email or the Maynooth University network
• All emails (and email forwards associated with your account) will be deleted
• All data from your personal network share and Office 365 storage will be deleted
• Moodle, StudentWeb and library access will be revoked

You should take the following actions:

• Forward any emails that you wish to retain, to another account or save them as files
• Save any files that you wish to retain from your personal network share to a secure file store or device, meaning any assignments, theses or related data should be downloaded from your account, from Moodle or from StudentWeb.

In the event that you are receiving this email in error and you are currently a registered student with Maynooth University, please contact [email protected] providing information of your relationship with the University.

Further details and a copy of this email are available on the Maynooth University IT Services website, at:

https://www.maynoothuniversity.ie/it-services/it-services-notices

ServiceDesk,
IT Services,
Maynooth University.

Don't miss out…

When you graduate from Maynooth, you automatically become a member of the Maynooth alumni network and join the 95,000+ alumni around the world.

There are a wide variety of benefits and services available to Maynooth alumni and we're constantly adding to the list. After all, you did earn them! We host numerous alumni activities at home and abroad and organise events such as Networking/Career evenings, Class Reunions and the annual Carol Service and alumni reception. We also post regularly on social media so you can continue to be a part of the Maynooth conversation.

Check out what's available to you — did you know, for example, that Maynooth grads can vote in the Seanad Éireann elections? — together with stuff you might need to get/know in the future. If we can help you with anything else, please don't hesitate to contact us at [email protected].

Finally, to be sure we have the correct contact details for you, update them here and tell other Maynoothians you know to do the same!

Keep safe and keep in touch!

Colleagues,
 
The on-campus file share service (Peach) hosting departmental and user file shares has been in operation for over 20 years. This service has now been superseded by Teams and OneDrive.
 
Since 29th October 2021, Peach has been in read-only mode. This means it has not been possible to save new files or data to any file share since that date.
 
Peach will be removed from service on Tuesday 30th August 2022 after which date file shares and mapped network drives will no longer be accessible.
 
 
If assistance is required moving any files from Peach to Teams or OneDrive, IT Services request you fill out the form below.
 
Peach file share Information Form
 
We will assess each request and schedule a date for the transfer of files to Teams or OneDrive over the summer months.
 
A copy of this mail is available to view on the IT Services webpages. Please contact [email protected] for any queries.
 
Service Desk
IT Services

Dear colleagues,

An essential hardware upgrade to the campus Wi-Fi network will take place tomorrow morning Friday 25th of March, 2022. This will result in no Wi-Fi service being available from 7am to 8am. Wired network services will be unaffected.

A copy of this mail will be available to view on the IT Services webpages. Please contact [email protected] for any queries.

Service Desk
IT Services

 
Dear colleagues,

To ensure the continued performance and availability of Wi-Fi, the MU-Guest network will be changed from Monday 21st March, to ask guests to connect via their browser. This means that devices will no longer auto-connect to this network.

For staff and students, the eduroam Wi-Fi network is recommended and will facilitate secure connection to all necessary services.
Once properly connected, your client should automatically join eduroam wherever it is broadcast - on-campus, indoors and out, on other 3rd level campuses , and even on some bus services!

If you require support in connecting to eduroam there is information on our website
Wi-Fi | Maynooth University or by contacting [email protected].
 
A copy of this mail will be available to view on the IT Services webpages
 
Service Desk
IT Services
 

Dear Colleagues,

IT Services are aware that emails are being received today from those masquerading as others in the University. This is a targeted spear phishing campaign, whereby criminals pose as a trusted source to convince their targets to divulge confidential data, personal information, or other sensitive data.

Be aware of all emails with unusual requests – especially those which create a sense of urgency. Always check with the sender beforehand but never by way of using the “Reply to” feature in the email.

Please remember to check for the "External" label across the top of the mail, as well as the subject being marked. Legitimate emails from the following domains will be exempt from this label and will not be marked: @mu.ie, @mumail.ie, @spcm.ie and @spcmail.ie.

If you have any concerns, please contact [email protected] immediately. A copy of this mail is available to view on the IT Services webpages. 

Regards,

ServiceDesk
IT Services

Dear Colleague,

We are aware of a loss of network access to the Internet connection to/from the Maynooth campus today. The issue is being investigated by our service provider as a priority. However, access to all systems and services should now be restored.

Regards,

IT Services
Service Desk

Dear Colleague,

We are aware of a significant network disruption to Internet access to/from campus between 15:10 and 15:25 today. The cause of the issue is being investigated with our service provider as a priority. However, all systems should now be restored. 

Regards,

IT Services
Service Desk

Dear Colleague,

The authentication issues are now resolved; initial findings indicate an issue with certificates. Staff and student logins to all affected systems are now possible.

Regards,

IT Services
Service Desk

Dear Colleague,

We continue to experience an authentication issue across some services on Active Directory. IT Services are investigating this issue as a priority and we have also escalated a priority 1 ticket with our support vendor. A further update will be provided in the morning.

Regards,

IT Services
Service Desk

Dear Colleague,  

Due to an authentication issue across some services on Active Directory, Maynooth University has suffered the loss of the following services:

• Workbench
• Various VPNs for remote working
• Past Exam Papers
• Academic Database
• Off campus access to Library Resources
• IT Service Desk (Portal only – IT Services can still be reached via email and phone)

IT Services are continuing to monitor systems that might be affected.

The issue was reported initially at approximately 9.30 am Monday 10 January 2022,

We cannot give an expected timeframe for restoration of services.

IT Services Staff are currently working to evaluate the extent of the disruption and the length of time needed to effect a recovery of service.

We will give further updates every 2 hours.

Please share this notification with your colleagues.

Regards

IT Services 
ServiceDesk